[HP SURESTORE DAT USER'S GUIDE]
[HOME][SEARCH][HELP]

Warranty

[3 YEAR WARRANTY!]

The warranty gives you specific legal rights. You may also have other rights which vary according to where you are located.

This product carries a 3 year Express Exchange* Warranty. You must register your product with Hewlett-Packard within 30 days to ensure you benefit from the full three year warranty period. Non-registration will result in the warranty resorting to one year.

*Express Exchange is available in most countries. In those countries that do not currently support Express Exchange, support is provided through either the Low End Support Program or the local parts center. Years 2 and 3 are subject to Product Registration.

Please register via the web (http://www.hp.com/go/tapereg) or by using the reply card in the box.

Hewlett-Packard warrants its HP SureStore DAT drives against defects in materials and workmanship for a period of one or three years (depending on whether the drive is registered), either from the date of delivery or, where the purchase price includes installation by Hewlett-Packard, from the date of installation. During the warranty period, Hewlett-Packard will, at its option, either repair or replace products that prove to be defective. Should Hewlett-Packard be unable to repair or replace the product within a reasonable period of time, a refund of the purchase price may be given upon return of the product.

If you choose not to use Express Exchange, your HP SureStore DAT drive must be returned to the local HP office or to the reseller from where it was originally purchased, who will then send it back to HP.

Exclusions

The warranty on your HP SureStore tape drive does not apply to defects resulting from:

  • Improper or inadequate maintenance by the customer
  • Customer-supplied software or interfaces
  • Unauthorized modification or misuse
  • Use of unsupported media
  • Operation outside the environmental specifications for the product
  • Improper site preparation and maintenance

Limitations

Any implied warranty of merchantability or fitness is limited to the three-year duration of this written warranty. Some states or provinces do not allow limitations on how long an implied warranty lasts, so limitations or exclusions may not apply to you.

Hewlett-Packard Year 2000 Warranty

Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP Product, HP warrants that this HP Product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g. hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration of the Year 2000 warranty extends through January 31, 2001.

Limited Warranty Statement for USA, Canada, Australia and New Zealand

  1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new.
  2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.
  3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
  4. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.
  5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
  6. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.
  7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Consumer Warranty Sept 16/97

[HP SURESTORE DAT USER'S GUIDE][HOME][SEARCH][HELP][BACK TO TOP]