Hi everyone,

UBC IT has renewed the campus wide agreement for Sophos Puremessage (UNIX/Exchange) and Antivirus (desktop). The new agreement is in place until July 2010. In addition to the anti-spam/anti-virus service, UBC also receives Sophos ‘Premium Support’.

Any IT professional who is part of UBC and who supports a group of end users is eligible for direct access to Premium Support. Information on this service is available at Sophos Tech Support

There are two methods for accessing Sophos Premium support:

1. By phone at 1-866-510-2913
2. By email at supportus@sophos.com

With either method, simply identify yourself as an IT System Administrator from UBC supporting end users. If needed, the
license number for Puremessage (UNIX) and Antivirus (Desktop) is L150550.

The license number for Puremessage Windows/Exchange is 233848.

Note: Please do not ask your end users to contact Sophos "Premium Support" directly. At this time, individual end users are not eligible to access Sophos "Premium Support".

Please feel free to contact me if you are unsure whether you are eligible or if you wish to pass along any feedback that you may have utilizing the Sophos "Premium Support" services.

Thank you
Wes Shaw
Director, Applications
UBC Information Technology