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Xerox Service Reports |
Xerox Contact Tel: 1(877)526-9243
xerator: XFL000533 (old:XFL025041)
chippy: XFL018116
xiaoxing: XFL025035
| Printer | Serial# | Issue | Contact Time | Response Time | Solution | Comments |
|---|---|---|---|---|---|---|
| xerator | XFL025041 | Printer error 94,700.00:333198 | 09/19/2013 8:30AM | 09/24/2013 3:00PM Xerox technician replaced the printer with another one 09/23/2013 afternoon Xerox technician came by, found some hardware broken, couldn't fix it by 4:00pm, and he promised to come back the next morning, if still couldn't fix it, they will replace the printer. 09/23/2013 11:23AM Called again, talked to Xerox customer relationship department 1(877) 979-8498 ext. 4514 Bran Sherrand She promised she would find someone to help ASAP 09/20/2013 09:04AM Called again asking for updates, they said the technician will come by today 09/19/2013 11:45AM Called again asking for updates. They said the technician came by at 9:30AM, (but I didn't notice him coming), and he couldn't fix it, has to escalated to other technician. |
Replaced the printer | |
| chippy | XFL018116 | There are black lines on the prints | 03/27/2013 3:40PM |
04/02/2013 10:07AM Technician called and said that he's on his way to replace the part. 03/28/2013 14:00PM Another technician came by, he said some parts on the printer needs to be replaced. He will order the part, and hopefully can have them delivered next Tuesday. 03/28/2013 8:45AM The technician came by, couldn't solve the problem, he had to pass the issue on to the next tier technician |
Replaced some parts. | |
| xerator | XFL025041 | The printer can not print in double sided | 03/07/2013 10:41AM | 03/07/2013 1:55PM | The paper tray settings was changed to Card Stock, change it back to Plain |
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