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UBC IT Service Report |
UBC IT Helpdesk Tel: (604)822-2008 Helpdesk contact form: http://web.it.ubc.ca/forms/isf/
| Category | Issue | User | Contact Method | Incident# | Contact Time | Response Time | Issue Resolve Time | Solution | Comments |
|---|---|---|---|---|---|---|---|---|---|
| FASmail | When open other users' calendar, Outlook becomes really slow to switch back from
Calendar to Mail. vikkins@mail.ubc.ca, open Milah Ngan & Rob Driscoll's calendar |
Victoria Squire | Online Form | INC0111654 | 03/07/2013 11:38AM | 03/08/2013 9:35AM asking if the problem still exists. 03/12/2013 2:37PM moved Vikki and Milah to a less populated FASMail Server. Calender displays faster but still fozen when switch from Calendar to Mail 03/13/2013 10:45AM moved Rob to the less populated FASmail server as well. Same result as above./ |
not sure, but it's fixed now | Moved all the users to the less populated FASmail server. | |
| VPN | VPN stopped working on Mac OSX 10.5 computer after the upgrade. Asking IT if there is any solution for this. Error Message Another user vpn stop working on Windows XP. Error Message |
Janis mcKenna | Online Form | INC0113698 | 03/13/2013 10:41AM | 03/13/2013 7:58PM Asking if the user tried to install the new version and what are exact error messages. I replied with two error message images and metioned OS X 10.5 is not supported based on UBC IT setup document 03/14/2013 8:24PM Sent the solution for OSX 10.5 and WinXP certificates error. I forwarded the email to Janis, hope it can help her solve the problem. |
Mac 10.5 users can still use VPN, however, they have a different method of installation: http://www.it.ubc.ca/service-catalogue/internet-and-telephone/network-management/myvpn/setup-documents#unsupported (specifically: http://www.it.ubc.ca/service-catalogue/information-security/information-security-office/myvpn/setup-documents/myvpn-setup ) As for the Windows XP user, have you tried going to the website on that error message ( http://www.verisign.com/support/roots.html ) and download: Root 3 VeriSign Class 3 Primary CA - G5 ? Please try downloading that missing component and try installing/connecting to VPN again. |
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| Mathematica License | Install Mathematica on tau, but it can't be activated with the license key used on hyper | Hongyun | Email to site-license@it.ubc.ca | INC0120959 | 04/02/2013 3:20PM | 03/26/2013 Send an online request at www.wolfram.com asking for solution 03/28/2013 3:51PM Received a reply from wolfram, they ask me to contact site-license@it.ubc.ca 04/02/2013 3:19PM Send email to site-license@it.ubc.ca asking for solution 04/02/2013 4:07PM IT emailed me back asking for license code, JV number, and license name |
04/08/2013 | Purchased a new license for 2013-2014 fiscal year | |
| Site License | Home Use Program code is not working on HUP website | Paul de Leon | Email to site-license@it.ubc.ca | INC0125059 | 04/12/2013 11:13AM | 04/16/2013 8:37AM Received email from them and said the HUP code is working again. I tested with my email and the code, it's working now. |
04/16/2013 | IT reactivated the code | |
| Virtual Server | Apply a VS for Science Coop | Sharon Chan | Filled online form | INC0123159 | 04/10/2013 | 04/12/2013 10:18AM Asking for Science-Coop subnet information 04/16/2013 9:17AM Replied their email with SCIENCE-COOP subnet information |
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