headsec.priv.phas.ubc.ca

UBC Physics & Astronomy
headsec.priv.phas.ubc.ca
~~172.16.4.5~~ 142.103.239.200

2007

2009-04-09
ACTION:
Installed HP Color LaserJet CM1312 Multifunction Printer.

Tested on-line with Derek - print and copy OK.

Posted by: Tom

2009-?-?
ACTION:
Configured the account "hr" for Derek.

Posted by: Tom

2009-?-?
ACTION:
Installed SP3 and other Windows patches. Enabled Automatic Windows Updates.
Set no auto-restart after Windows Updates in local group policy.

Posted by: Tom

2008-04-21
PROBLEM:
Janie received PDF files. Viewed under Adobe Reader 7.0 - okay. Printed with Adobe Reader 7.0 - garbage, cryptic characters.
RESOLUTION:
Upgraded Adobe Reader from 7.0 to 8.0. Tested online with Janie - printed okay.
Posted by: Tom

2008-04-10
ACTION:
Uninstalled Office 2007 Compatibility Pack and ODF Add-in for Word 2003/Excel 2003/PowerPoint 2003. Upgraded Microsoft Office Word/Excel/PowerPoint/Outlook from 2003 to 2007.
Posted by: Tom

2007-10-23
ACTION:

ran Windows and Office Update
installed .NET Framework 2
installed Office 2007 Compatibility Pack
installed ODF Add-in for Microsoft Word 2003
installed ODF Add-in for Microsoft Excel 2003
installed ODF Add-in for Microsoft PowerPoint 2003
updated OpenOffice.org to 2.3
updated Firefox to 2.0.0.8
updated Thunderbird to 2.0.0.6

Posted by: Tom

2007-09-18
ACTION:

updated e-mail client settings to use secure connections

Posted by: Tom

2007-06-21
ACTION: Switched network to PHAS239
Posted by Tom

2007-04-19
OS: Windows XP Pro + SP2
Old Mail Client:Mozilla Suite 1.7.8

PROBLEM: PDF attachments issue
ACTION: Installed and configured Thunderbird
PROBLEM STILL PERSISTS. MORE ACTION TAKEN:Compared Janie's and Mary Ann's e-mail with a PDF file attached, see OTRS ticket #: 1001167. The difference lies with the "Content-Type". Janie's e-mail agent (now Thunderbird) handles PDF attachments differently.
RESOLUTION: Exit Thunderbird. Renamed mimeTypes.rdf to mimeTypes.rdf.old (in C:\Documents and Settings\janie\Appication Data\Thunderbird\Profiles\ydzm1ve1.default\). Restarted Thunderbird. Tested online - okay.
Posted by Tom

2007-01-22
PROBLEM: intermittent SMTP connection failures
RESOLUTION: disabled the DNS Client service
Posted by Tom

2007-01-11
PROBLEM: cannot send out messages. SMTP connection failed.
RESOLUTION: executed ipconfig /flushdns, and disabled negative DNS cache
Posted by Tom

2006

2006-11-17
PROBLEM:
HP Director has stop working???
ACTION TAKEN:
Double-clicked on HP Director. Nothing happened. No HP Director window. Checked Task Manager. Task Manager shows that HP Director is running. If HP Director is running, how come there is no HP Director window on desktop? That's odd. Googled issue. Apparently, IE 7 breaks HP Director.

There are two possible resolutions:

First, kill any HP Director process in Task Manager. Then close Task Manager. Double-click on HP Director (located on Windows desktop). Wait for about two to three seconds. Press both the ALT and SPACEBAR keys. Wait a second. Minimize twice. Ta da. Bob's your uncle. All these steps can be scripted. Unfortunately the script from http://msmvps.com/blogs/spywaresucks/archive/2006/10/22/197647.aspx doesn't work.
Uninstall IE 7

References:
http://msmvps.com/blogs/spywaresucks/archive/2006/10/22/197647.aspx
HP IT Resource Center forums - Can't open up HP Director
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&lang=en&product=77361&dlc=en
RESOLUTION:
Since the script doesn't work, I uninstalled IE 7. Tested on-line -OKay.

Posted by Tom

2006-04-07
PROBLEM:
Office 2003 performance issue.
ACTION:
Ran both Windows Update and Office Update. Replaced Norton AntiVirus
(see http://support.microsoft.com/?kbid=329820, re Norton AV plug-in) with Sophos. ???
RESOLUTION:
???

Posted by Tom

2006-01-25
Tom
PROBLEM:
cpu fan makes whirring noises. ???
SOLUTION:
-

2005

2005-apr-04
Tom
PROBLEM:
3C0M LinkBuilder FMS II -250 -- noisy fan. Bring it to electronic shop for repair.
SOLUTION:
Replaced 3C0M LinkBuilder with CentreCOM MR810T 8-port hub (SN: G0566172H). Tested on-line -OK
UPDATE:
3COM LinkBuilder is fixed. Currently, 3COM LinkBuilder is in the astro comp lab.

2005-mar-21
Tom
Shared outlook calendar with Kim and Khadija.

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last updated: 04/07/13