UBC Physics & Astronomy
clerk3.priv.phas.ubc.ca
172.16.4.195   142.103.239.87
Henn 333A
2008

2009-?-?
ACTION:
Installed SP3 and other Windows patches. Enabled Automatic Windows Updates.
Set no auto-restart after Windows Updates in local group policy.

Posted by: Tom



2008-09-15
PROBLEM:
fan still noisy.

RESOLUTION:
replaced the CPU fan with a new one.

Posted by: Tom



2008-08-26
PROBLEM:
noisy fan.

RESOLUTION:
took the computer down in machine shop and cleaned it.

Posted by: Tom



2008-07-17
PROBLEM:
fuzzy display.

RESOLUTION:
  1. installed a new monitor.
 Posted by: Tom



2007-11-21
ACTION: 
  1. updated Firefox and Thunderbird to 2.0.0.9

  2. installed Microsoft Photo Editor from Microsoft Office XP installation CD
 Posted by: Tom


2007-10-24
ACTION: 
  1. moved printer near the door

  2. ran Windows and Office Update

  3. installed .NET Framework 2

  4. installed Office 2007 Compatibility Pack

  5. installed ODF Add-in for Microsoft Word 2003

  6. installed ODF Add-in for Microsoft Excel 2003

  7. installed ODF Add-in for Microsoft PowerPoint 2003

  8. updated OpenOffice.org to 2.3

  9. updated Firefox to 2.0.0.8

  10. updated Thunderbird to 2.0.0.6
 Posted by: Tom


2007-09-19
ACTION: 
updated e-mail client settings to use secure connections.
Posted by: Tom


2007-09-19
PROBLEM: 
user cannot print
RESOLUTION: 
amber flashing on printer, indicating a paper jam. unstuck paper. printer started printing again.
Posted by: Tom


2007-06-22
Posted by Tom

PROBLEM: user lost access to "wwwep" on "www"
ACTION: updated permissions on "www" ???


2007-06-22
Posted by Tom

ACTION: Switched network to PHAS239


2007-06-13
Posted by Tom

PROBLEM: "clerk3" seems to be running but no dispaly. both keyboard and mouse do not respond. system crashed?
RESOLUTION: rebooted "clerk3"


2007-04-20
Posted by Tom

PROBLEM: HP LaserJet P2015D stops printing. Printing error. Printer offline.
RESOLUTION:disabled power management on USB Root Hub, see USB Troubleshooting Guide for Windows XP


2007-04-20
Posted by Tom

ACTION: Downloaded and installed http://regi4.adm.ubc.ca/sisc/jre-1_5_0_11-windows-i586-p.exe


2007-04-04
Posted by Tom

ACTION: Installed HP LaserJet P2015D and the printer driver


2007-01-23
Posted by Tom

PROBLEM: intermittent SMTP connection failures
RESOLUTION: disabled the DNS Client service


2007-01-08
Posted by Tom

PROBLEM: failed to map //192.168.0.10/wwwep
ACTION:
  1. www:/etc/hosts.allow; added 172.16.4.195 to "ALL :"
RESOLUTION:
 


2006

2006-11-22
Posted by Tom
  1. Installed MS Frontpage 2002
  2. Upgraded Firefox to version 2.0
  3. Upgraded Thunderbird to version 1.5.0.8
  4. Ran Windows Update
2006-11-22
Posted by Tom
PROBLEM: SMTP connection failed.
ACTION: Troubleshoot the problem with the help of Ron:
  • ipconfig /all. DHCP mode. everything looks right except for the dns suffix. DNS suffix: priv.phas.ubc.ca, priv.phas.ubc.ca (same as primary dns suffix. two entries???), phas.ubc.ca, ubc.ca (hmm...how come there are mulitple dns suffixes?)
  • nslookup smtp. getting the correct info. alias: smtp.priv.phas.ubc.ca
  • nslookup smtp.priv.phas.ubc.ca. same result as "nslookup smtp".
  • nslookup smtp.phas.ubc.ca. no problem. alias: smtp.phas.ubc.ca
  • ping smtp.phas.ubc.ca. wrong reply. getting the public IP address of smtp aka beta, instead of the private one.
  • ping 172.16.0.8. okay.
  • ping smtp.priv.phas.ubc.ca. host not found.
  • netstat -nr. looks right.
  • telnet 172.16.0.8 25. connected.
RESOLUTION: Removed the Primary DNS suffix on local computer. Also. Enabled the Change primary DNS suffix when domain membership changes. Rebooted. ipconfig /all. DNS suffix: priv.phas.ubc.ca. Tested online- OKay. I hope that's it.

2006-11-21
Posted by Tom
PROBLEM: Light stripes across page.
RESOLUTION:
  • Ran Light Stripes Test on Xerox Phaser 8550 (aka luke) from control panel. A number of color stripes are missing.
  • Ran the control panel troubleshooting procedure "Eliminate Light Stripes>Basic". Done. Tested on-line - OKay.
2006-11-10
Posted by Tom
Currently located in Henn 333A (Eileens' office). Used to be in Henn 325 (main office), which is plugged into a switch

PROBLEM: no network connectivity in Eileen's office.
RESOLUTION: power cycled the switch in the main office.

2006-10-23
Posted by Tom
upgraded OpenOffice to version 2.0.4

2006-09-20
Posted by Tom
  • ran Windows Update
  • updated Sophos
  • joined PHAS domain
  • configured Bridget's account
2006-03-24
Posted by Tom
EngPhys web site:
Mary Ann showed Eileen how to modify hyperlinks in Front Page.
  • right-click on link
  • choose "Hyperlink Properties" at bottom of list
  • modify as necessary
  • save document
  • reload web page to check
2005

2005-jun-17
Posted by Tom
Set up tempsec account with access to //filesvr/newton. Temp staff - Julie Williamson from Staff Finders.
2005-jun-08
Posted by Tom
Installed Java JRE 1.4.2 and OpenOffice.org(OOo) 1.1.4.
For more assistance contact Ron Parachoniak, rap@physics.ubc.ca ( SysAdmin)
webmaster@physics.ubc.ca [Dept. Home Page] last updated: 04/07/13